Our UK delivery options include Northern Ireland, the Channel Islands, the Isle of Man and BFPO addresses. All UK deliveries are fulfilled by Royal Mail and DHL using a tracked service. Customers from Northern Ireland are advised to select "United Kingdom" from the country selection list when placing an order.
For our next day delivery option, your items will arrive the next working day if ordered before midnight.
Unfortunately, we are unable to guarantee delivery to PO Boxes.
Please contact us straight away if you need to change the delivery address for an order you have placed. On our contact form, select ‘Delivery Issue’ as the subject for your enquiry. However, please be aware that we may not be able to change your delivery address in all instances if your order is already being processed.
All UK deliveries are fulfilled by Royal Mail and DHL using a tracked service. When your order is despatched, you will receive a tracking number and a link to Royal Mail’s Track and Trace service and DHL Tracking in your despatch confirmation email, which will allow you to track your order’s progress.
If you can’t find your tracking number, please contact us and we will be able to track your order.
If you aren’t in for your delivery, your courier should leave instructions on what to do next.
If you didn’t receive instructions from your courier, please check the tracking information provided for an update or to rearrange delivery. If you do not have tracking information, please contact us for assistance in tracking your order.
We aim to despatch your order as quickly as possible, however we may occasionally experience delays due to high demand. Please check your order details within your account for more details if you are registered, or contact us for further information.
If you can’t find your tracking number, please contact us and we will be able to track your order.If you have received confirmation that your order has been despatched, please refer to the How to Track Your Order section to see the status of your order. If your delivery is taking longer than the stated delivery time, please contact us for further assistance.
We hope that you love everything you buy from us. However, if this is not the case, we promise to refund or exchange any item you are unhappy with—provided you return it to us in a saleable condition, within 7 days of the date shown on your despatch note. Your items can be returned by post.
Please note that certain categories of products cannot be returned.
Securely re-package your items in the bag we delivered them in (making sure to include your despatch note with completed returns information inside it) and attach the pre-paid return label to the package, over the top of the original delivery label. You can then take your items to your nearest Royal Mail post office. We will offer you a free exchange of the same item, or refund you on the original method of payment for your order.
Unfortunately, we are unable to provide exchanges for different items.
Please note that when returning items for a refund which are not faulty, a £3 fee will be deducted from your return to cover postage costs.
We aim to process returns as quickly as possible. If you have returned your items by post for a refund, you should typically receive the money back into your bank account within 14 working days of us receiving your return.
We'll do our best to refund your whole order at once, however if your return is large, we may need to split this into separate refunds.
There is no need to contact us. You'll receive an email when your refund has been processed.
We are unable to look into any refund queries until 15 working days have passed.
On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers.
Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by use to analyse how visitors interact with the Website so that we can continue to develop this website and make it a better experience for our visitors.
We may gather information about your general internet use by using a cookie file that is downloaded to your computer. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you
We may gather information about your general internet use by using a cookie file that is downloaded to your computer. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you
We use the following cookies:
Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.
Disabling Cookies
Cookies will usually increase the usability and your experience of this website, however if you wish to browse our site without using cookies, most internet browsers will give you the option to refuse to accept the cookies. Although the browser settings are dependent on the browser that you are using on your device, you can generally choose to customise your setting under the Tools menu. You can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings. In addition, you can use the Google Analytics Opt-Out Browser Add-on to disable tracking by Google Analytics.
Thank you for visiting our site.
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
